FAQ's

Frequently Asked Questions
We accept a variety of payment methods, including credit/debit cards, bank transfers, cash on delivery (COD) and select digital wallets prevalent in Pakistan, such as Easy Paisa and Jazz Cash.
Delivery charges may vary based on the order value and location. We offer free delivery for orders above a certain threshold. Delivery timelines generally range from 3 to 7 business days for major cities and may take longer for remote areas.
Yes, once your order is dispatched, you’ll receive a tracking number via email or SMS. You can use this to track your order on our website or through our partnered courier service.
We have a hassle-free return policy allowing returns within a specified period from the date of delivery. Please refer to our Returns and Refunds Policy for detailed information on eligibility criteria and the return process.
Warranties vary depending on the product and brand. Some items come with a manufacturer’s warranty, and details regarding warranty coverage are usually provided along with the product description. Please reach out to our customer support for specific warranty queries.
Currently, we only deliver within Pakistan. However, we’re continuously working to expand our services, and any updates regarding international delivery will be communicated on our website.
You can reach our customer support team via email, phone, or live chat available on our website during specified business hours. Visit our Contact Us page for detailed contact information.
We prioritize the security and confidentiality of your data. Our website uses encryption protocols, and we adhere to strict privacy policies in accordance with local and international regulations to safeguard your information.
Orders can usually be cancelled within a specific timeframe after placement. However, once the order is processed or shipped, cancellations might not be possible. Please contact us immediately if you wish to cancel your order.
We source products from verified suppliers and authorized distributors to ensure authenticity. Additionally, customer reviews and ratings often provide insights into the quality and authenticity of our products.
To shop online, visit our Website and Follow These Steps
1) Click on the item you like
2) Select colour, size and click on ‘Add to Cart’
3) Click on “Proceed to Checkout”
4) Provide your address and details
5) Select Payment Method and click on “Complete Order”
6) You will receive SMS with your order details with Order ID which will serve as reference for any future correspondence.
If you need any assistance dial: +92 (300) 055 4231
When you place an order on the website, you receive a unique order ID through SMS and email. It is recommended that at the time of placing your order you should mention correct contact details, including cell number.

For items purchased on sale, if a refund is approved on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value.

For example: If you purchased an item on sale for Rs. 999 and its original value was Rs. 1499, we will refund you Rs. 999 only.